URGENT LINE · 24 / 7 / 365 · Someone detained, stopped at a border, or served a document?
+41 444 990 554
Service · 06 of 06
Local counsel in 14 countries
< 6h on the ground

When every hour
matters —
we answer on the first ring.

Someone just got detained. You're being questioned at a border. The police arrived at the door with a warrant. A document just landed that you don't understand — and the reply window is already running. This is when Valken moves.

◉ Answered within minutes · 24 / 7 / 365 ◉ From €3,500 · fee transparency at first call ◉ Local counsel: DE · FR · ES · IT · GB · NL · BE · AT · CH · PL · CZ · PT · GR · TR
V
Valken Rapid Response
Ops Desk · Geneva
Live
◆ Response deadline · eta lawyer on scene
04:23:47
SLA · under 6 hours · pan-European network
◆ Active incident · VK-8841-U Critical
Airport detention · Schengen entry
Subject ████████
Location CDG · Terminal 2E
Cause Database hit · under review
Contacted 03:52 CET · via Signal
◆ Event log
04:01 INTAKE Family message received · senior lawyer assigned
04:08 CALL Voice brief · next of kin · 6 min
04:14 DEPLOY Paris local counsel engaged · en route
05:42 ARRIVE Lawyer with client · detention conditions logged
07:11 REVIEW Judicial review request filed · scheduled 10:00
OPS · GVA 46°12'N · CET
FILE VK-8841-U
ACTIVE · LIVE
Lawyer on scene
CDG · 1h 41m from first call

Direct lines — Swiss senior lawyer, no call centre.

Office hours, midnight, weekend, holiday — the same number reaches a real person.

When to reach us — don't hesitate

The eight situations where hours matter more than words.

Most of our urgent cases share one thing in common: the person calling us almost waited too long. If any of these are happening — stop reading and call. The rest of this page can wait.

Stopped at a border right now

Critical

Passport taken, pulled aside, asked to wait in a separate room at a Schengen crossing or airport. Even if no-one has said "detained" — the moment feels wrong. It is.

Call — mention border location

Someone has just been detained abroad

Critical

A family member or colleague was taken into custody in a European city. You've received a call from a station, a consulate, or you simply cannot reach them. First hours decide a lot.

Call — have full legal name ready

A surprise document just arrived

High

Registered letter, court summons, prosecutor's request, EAW, extradition request, freezing order, MLA letter. Language you don't fully read. A deadline somewhere on page one.

Send a redacted photo

Police at your door · dawn raid

Critical

Knock at 6 a.m., officers with a warrant, request to search premises, devices, or accompany them "voluntarily". You have the right to counsel before you answer anything substantive.

Call quietly from another room

Bank account blocked without warning

High

Transfer frozen, card blocked, account closed — all incoming and outgoing suspended. Bank refuses to explain in writing. Often signals a compliance flag or external inquiry.

Forward bank correspondence

Unknown authority just called you

Elevated

A foreign prosecutor, a ministry, a tax authority, a police officer phoned — asked for an interview, a meeting, a document, or "a brief conversation" without a translator. Don't go alone.

We can sit in on the next call

Press or media just made contact

Elevated

A journalist reached out about you or a family matter. They're writing something with your name in it, and you have hours — not days — to respond. We handle urgent press-legal strategy.

Forward the journalist's message

Your own instinct says something is wrong

High

No visible document, no call — but a persistent sense that something is about to happen. Many of our most successful interventions began with exactly that sentence.

30 min · encrypted · confidential
Stopwatch starts on your first message
What actually happens

The first 60 minutes — minute by minute.

You send a message. You read this section later. By the time you're finished reading it, we're already two or three of these steps in.

— 01
0min
Contact

You reach us

Call, Signal, Telegram, WhatsApp or urgent@valken.ch — any channel is answered.

— 02
5min
Assignment

Senior lawyer on line

Not a dispatcher. The person who will handle your case takes the first call.

— 03
15min
Triage

Situation classified

Detention, border, document, raid — each has a different protocol and clock.

— 04
25min
Engagement

Mandate opened

Short electronic engagement, fee cap agreed, conflict check run in parallel.

— 05
35min
Deploy

Local counsel activated

Partner lawyer in the right city is briefed, mandated and moving.

— 06
60min
Action

First protective act

Call to the station, reply to the authority, or lawyer en route — something is moving.

Under 6 hours — lawyer on the ground. For every major European city in our active network, a qualified partner lawyer reaches the police station, the border post or the client's location within six hours of your first message. For Geneva, Zürich, Paris, Frankfurt, Amsterdam, Brussels, Milan and London — usually under three hours during business hours. It's the single metric we care about the most, and the one we measure every month.

Where we reach

Boots on the ground — not just a phone line.

An urgent legal response is only as good as the lawyer who shows up. Valken's network isn't a marketing map — it's fourteen countries where we've personally worked with the same partner lawyers for years, people who answer their phone at 3 a.m. because we've answered theirs.

Outside this core network, we can still help you by voice — but we will be honest with you upfront if we can't physically deploy. That honesty is part of the service.

14
Active jurisdictions
< 6h
Lawyer on scene · SLA
24/7
Rotation · never voicemail
197
Urgent cases · last 24 months
Response grid · live
Ops online
Geneva HQ · CH
< 1h
Zürich CH
< 2h
Paris FR · active now
< 3h
Frankfurt DE
< 3h
Amsterdam NL
< 4h
Brussels BE
< 4h
Milan · Rome IT
< 4h
Madrid · Barcelona ES
< 5h
London UK
< 5h
Vienna · Warsaw · Prague AT · PL · CZ
< 6h
On standby Secondary network Active case now
Honest before we start

What we can do in the first hours. And what we can't.

An urgent legal response is not a magic door. It's a carefully coordinated sequence of legal acts that protects you while slower processes unfold. Here's the honest picture.

If anyone promises you an arrest undone in an hour, or a border reopened on command — walk away. That's not how any legal system in Europe works. What we promise is speed, presence, and the best possible protective action under the applicable law.

We can · fast

Reach you or the person in custody, physically, within 6 hours

Across our 14-country network. For Geneva, Zürich, Paris, Frankfurt, Amsterdam, Milan, London — often under 3 hours.

We can · immediately

Assert legal rights on the spot — silence, counsel, translation

Most European systems recognise strong procedural rights from the moment of detention. Enforcing them in practice takes someone in the room.

We can · same day

Open communication with the authority, consulate or bank

A formal representation letter from a Swiss law firm changes the tone of every conversation that follows. That is true by 5 p.m. the same day.

We can't

Release someone from lawful custody by phone call

No lawyer, anywhere, can do that. Release in Europe runs through judicial review, bail applications, or procedural challenge — each on its own clock.

We can't

Make a database alert disappear overnight

Interpol, sanctions lists, border systems — all have their own correction procedures, measured in weeks to months. We open them immediately. We don't fake the clock.

We won't

Help you leave, hide or mislead authorities

Any "solution" in that direction destroys your legal position — and isn't legal advice. If someone proposes it to you, they are not acting as your lawyer.

My son called me from a police station in Paris at 11:47 p.m. — I don't speak French, and nobody at the station spoke Russian. I sent one message to Valken on Signal. At 11:59 a lawyer in Geneva was on the phone with me. By 01:30 a French lawyer was physically at the station and with my son. I have kept that message thread. I have also kept my son.
O·M
Private client · O.M.
Mother · case resolved within 19 hours · 06 / 2025
Urgent FAQ

The questions people ask while dialling.

Someone close was detained an hour ago. What do I do right now?

Message us on Signal or Telegram, or call +41 444 990 554 — whichever is fastest for you. Tell us: the full legal name of the person, the country and city, the station or authority (if known), and any case or file reference you've been given. We activate a partner lawyer in the relevant jurisdiction and, in parallel, make contact with the authority. In most European countries, the detained person has the right to a lawyer of their choosing from the first hours — we turn that right into someone physically in the room.

What is the actual cost of an urgent intervention?

The urgent-response engagement starts at €3,500 and covers the first phase: senior-lawyer coordination, partner-counsel deployment, on-scene presence, first protective acts, representation letters and a written status brief within 24 hours. If the matter continues into a longer proceeding (extradition, bank litigation, criminal defence), that becomes a separate engagement with a fee cap agreed in writing. We tell you the total cost structure at the end of the first call — not in an invoice three weeks later.

I'm not sure this is "urgent enough" to call an emergency line.

If you are asking that question, call. The urgent line exists precisely for situations where you cannot measure how serious it is. Many of our most successful interventions began with "I'm probably overreacting, but…" and turned out to be urgent indeed. The opposite also happens: clients call scared, and we can tell them within ten minutes that there is nothing to worry about. Either answer is worth the call.

Is the urgent line answered on weekends, holidays, overnight?

Yes. The line is staffed on a 24/7/365 rotation by senior members of the firm — never voicemail, never a scheduling service. Average pickup time is under two minutes. We also monitor urgent@valken.ch and our encrypted messenger channels on the same rotation.

Will contacting you appear anywhere that could be used against the person?

Swiss professional secrecy applies from your very first message. Our internal systems are hosted on Swiss infrastructure. Encrypted channels (Signal, ProtonMail, encrypted email) are the default, not an upgrade. Our formal appearance in a proceeding is only made with the client's — or close family member's, if the client is in custody — explicit authorisation.

I'm outside the 14 countries you listed — can you still help?

Often yes — by voice, by representation letter, by coordination with a qualified local lawyer we trust. In countries where we do not have a pre-existing relationship, we tell you upfront what we can and cannot do. Sometimes the best thing we do is point you toward a better-placed counsel we know personally, and pass you to them. That's also part of the service.

Can I pay later? I don't have €3,500 free in the next hour.

Yes. For genuine emergencies, we open the file first and agree on payment terms — full, instalments, or deferred — within the first 24 hours. We've never refused an urgent engagement because of timing on payment. What we do require is an honest conversation about it, not an unspoken expectation.

After the urgent response — what happens next?

Within 24 hours of the first intervention, we deliver a written status brief: what happened, what was done, what the realistic path forward looks like, and whether a continued engagement is needed. Many urgent cases end there — problem contained, no further action required. Others continue into extradition, banking, sanctions or criminal-defence work — and transition seamlessly into the relevant Valken practice line.

Read this afterwards

Useful, once the first hour is behind you.

If the immediate situation is under control, these briefings frequently help clients understand what comes next.

Direct line · Swiss senior counsel · 24 / 7 / 365

If it's urgent — don't read further. Call.

Every page on this website is here for the days before something happens. This line is for the minutes after. One number. Real person. From the first ring.

+41 444 990 554
Answered within minutes Swiss professional secrecy from word one From €3,500 · transparent at first call Local counsel in 14 countries